Privacy Policy

At Mandala Abroad Studies Pvt. Ltd. (formerly HCRC Education Hub, Govt Regd No. 406495/83/84, Member ECAN), we protect your personal identification, academic marksheets, test transcripts, and financial verification documents with the highest administrative and technological safeguards.

Effective Date: November 1, 2026•Regulatory Authority: MoEST Nepal & ECAN•View Terms of Service

Looking for service terms? Our advisory terms, zero-guarantee policy, and student responsibilities are detailed in our Terms of Service.

Read Terms of Service

1. Information We Collect

When you visit masstudies.com, register for standardized test preparation (IELTS, PTE, CMAT, SAT, Duolingo, Japanese), schedule an educational consultation, or apply to international institutions, we collect the following categories of information:

A. Personal Identification & Contact Coordinates

Full legal name (matching citizenship and passport), date of birth, gender, permanent and temporary address in Nepal, personal mobile number, email address, and WhatsApp contact handle.

B. Academic & Examination Records

SEE / SLC marksheets, +2 / NEB transcripts, Bachelor's and Master's degree certificates, provisional & character certificates, backlogs summaries, and standardized English test scorecards (IELTS TRF, PTE score report, TOEFL, SAT).

C. Financial Verification & Relationship Documents

Ward relationship verification certificates, property valuation summaries, tax clearance certificates, bank balance certificates, and education loan sanction letters provided solely for Genuine Student (GS), CAS, or visa appraisal.

D. Technical & Browser Diagnostics

IP address, device browser type, screen resolution, referral URLs, and aggregated interaction logs when accessing masstudies.com to ensure website uptime and prevent automated spam submissions.

2. How Your Information Is Used

Mandala Abroad Studies processes student data exclusively for authorized educational and admissions purposes:

University Admissions Processing

Filing direct applications with our 99 partner universities, pathway providers, and vocational colleges across Australia, the UK, Canada, New Zealand, USA, and Germany.

Visa & Genuine Student (GS) Compliance

Structuring compliant document files, verifying Genuine Student (GS) / CAS criteria, and validating financial evidence under current immigration regulations.

Class Schedules & Mock Notifications

Delivering batch intake updates, laboratory time shifts, weekly Saturday mock test results, and counsellor appointment reminders via WhatsApp, SMS, and email.

MoEST Nepal & ECAN Legal Compliance

Maintaining accurate student counselling agreements, verified records, and documentation required by the Ministry of Education, Science and Technology and ECAN ethical audits.

3. Zero Sale & Strict Disclosure Principles

We do NOT sell, lease, monetize, or commercially trade your personal details, email addresses, or phone numbers to third-party telemarketers or external advertisers.

Student information is shared strictly under explicit applicant authorization with:

Selected Educational Institutions: The specific universities, TAFE colleges, or language academies selected by you for admissions review.
Government Immigration Portals & Embassies: Official visa processing systems (e.g., Australian Department of Home Affairs ImmiAccount, UK Visas and Immigration, IRCC Canada, Immigration New Zealand, and US Consular Electronic Application Center).
Testing Bodies: IDP IELTS, Pearson PTE, or ETS TOEFL when you authorize us to book or verify test sittings.
Legal & Law Enforcement Bodies: Only when compelled by formal legal subpoena or binding court order under the laws of Nepal.

4. Data Security, Access Control & Retention

We implement comprehensive physical, electronic, and organizational safeguards:

Role-Based Access Control (RBAC): Student application files are accessible only to verified counsellors and admissions officers assigned to your file.

Encrypted Digital Storage: All student portals and database records utilize TLS encryption in transit and secure database storage.

Physical Document Protocol: Original citizenship or academic certificates are never held permanently; they are scanned in your presence and immediately returned to you.

Retention Period: Consistent with Nepal MoEST record-keeping directives, completed student file histories are safely archived for 5 years before secure digital purging.

5. Your Legal Rights & Choices

Under Nepal privacy guidelines and Mandala Abroad Studies corporate policy, you maintain full control over your data:

Right of Access & Inspection: You may request a complete summary of all academic documents and details submitted on your behalf.
Right to Rectification: If any test score, contact number, or biographical detail is inaccurate, notify us for immediate correction.
Opt-Out of Marketing Broadcasts: You can opt out of informational WhatsApp or SMS class shift broadcasts at any time by replying “STOP” or messaging front.desk@masstudies.com.

6. Cookies & Digital Analytics

masstudies.com uses strictly necessary session cookies to maintain student login sessions, authenticate admin access, and preserve inquiry form pre-fills. We do not use third-party tracking networks to profile your browsing behavior on external websites.

7. Privacy Inquiries & Data Protection Officer

For any questions regarding this policy, to request record updates, or to submit data inquiries, reach our administrative desk:

privacy@masstudies.com / front.desk@masstudies.com

+977 985-2032790 / +977 985-1192994

Kumaripati Branch: 2nd Floor, Opposite Nicole Bakery, Lalitpur • New Baneshwor Branch: Central Kathmandu, Nepal

Terms of Service & Advisory Agreement

Learn about our advisory scope, student responsibilities, classroom laboratory guidelines, and our absolute zero-guarantee honesty policy.

Read Terms of Service